FREQUENTLY ASKED QUESTIONS
Everything You Need to Know
Got questions about pre-owned warranties, trade payouts, or shipping times?
Simply select your game, console, or controller model, choose its condition, and get an instant payout valuation quote. Submit your request, and our courier will collect the item from your doorstep. Once our technical team verifies the item condition via our 42-point quality test, payment is transferred directly to your bank account or added as +15% bonus Malibu2u Trade Credit!
All pre-owned items are graded into two transparent categories: Mint (Grade A - like new with original box/accessories) and Good (Grade B - fully functional with minor superficial wear). All pre-owned games are guaranteed 100% scratch-free and backed by our Malibu2u Replacement Warranty.
Orders placed before 2 PM are dispatched the same day via priority air courier (BlueDart / Delhivery Express). Delivery takes 1 to 3 business days depending on location. All shipments are fully transit-insured in heavy-duty tamper-proof packaging.
Yes! We support Cash on Delivery, Instant UPI payments, Credit/Debit cards, Net Banking, and Malibu2u Trade Credit.
If any product purchased from Malibu2u develops a technical fault within 7 days of receipt, we will arrange a reverse pickup and issue a free replacement or instant store credit.